e-Governance refers to the application of CCT to enhance the efficiency, effectiveness, transparency and accountability of informational and transactional exchanges at all levels. These exchanges can be :
• within the government, i.e. between government and government agencies of National, State, Municipal and Local levels,
• between citizen(s) and government. The aim of e-Governance is to empower citizens through access and use of information.
Some of the departments and services where e-governance is applied are:
• Public Grievances : Electricity, Water, Telephone, Ration Card, Sanitation, Public Transport, Police.
• Rural Services : Land Records, Below Poverty Line (BPL)/ Economically Weaker Section (EWS) Families.
• Police : FIR Registration, Lost and Found valuables and persons.
• Social Services : Pension, Old Age, Widows, Ex-gratia Scheme, Acquisition/Rehabilitation and Compensation, Registration of Licences and Certificates, Ration Card, Birth Certificate, Death Certificate, Domicile Certificate, Caste/Tribe Certificate, Arms Renewal, Registration of Documents, School Registration, University Registration, Motor Vehicle Registration, Driving License.
• Public Information : Employment Exchange Registration, Employment Opportunities, Examination Results, Hospital Availability/Services, Railway Time Tables, Airline Time Tables, Road Transport Time Tables, Charitable Trusts, Government Notifications, Government Forms, Government Schemes.
• NEWS Services : Civil supplies, Old Age Pension, Widow Pension, Handicapped Pension/Services, Ex Gratia Payment.
• Agriculture Sector : Speeds Information, Pesticides, Fertilisers, Crop disease, Weather Forecast – short range/District wise, Market Price.
• Utility Payments/Billing : Electricity, Water, Telephone.
• Commercial : Taxation and Return Filing, Income Tax, Corporate Tax, Custom Duty, Central/State Excise Duty, Sales Tax, House Tax, Property Tax, Octroi, Road Tax, Company Returns.
• Government : Electronic Procurement, Education University Model for e-Governance.